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July 09, 2013 (Toronto)

CHAMPS Patient Experience Exhibits at the RL Palooza 2013 User Group Conference

RLPaloozaCHAMPS Patient Experience will exhibit at the RL Palooza 2013 User Group Conference in Toronto July 9-12.

On Wednesday, July 10, during session six, Carol Santalucia, vice president, CHAMPS Patient Experience will present “Debunking Common Myths about Service Recovery”.

“The traditional model of reactive complaint handling is no longer viable in today’s competitive healthcare market,” Santalucia said. “Organizations must become proactive and implement proper service recovery processes and systems to immediately address problems, concerns and complaints at the point-of-service. I’m looking forward to discussing and sharing some ways to accomplish this.”

While exhibiting at RL Palooza 2013, Santalucia and Toya Gorley, director, CHAMPS Patient Experience will have the opportunity to connect with experts in patient safety and healthcare.

For additional information about CHAMPS Patient Experience attending RL Palooza 2013, please contact Rachel Polchek at 216.255.3612 or

About CHAMPS Patient Experience
In partnership with Santalucia Group, CHAMPS Patient Experience offers a variety of services to enhance the patient experience. Led by Carol Santalucia, a recognized leader in patient experience with more than 30 years of expertise, CHAMPS offers outcomes-based services designed to create an optimal patient experience. To learn more, visit

About RL Solutions
RL Solutions, the company hosting the RL Palooza 2013 User Group Conference, is proud to be a global software and services company offering solutions for patient feedback, incident reporting, risk management, claims management and infection surveillance. Throughout our history, we have stayed true to our roots in software and healthcare – something that we continue to be proud of to this day. To learn more, visit