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April 30, 2014 (Cleveland)

CHAMPS Patient Experience Celebrates First Annual Patient Experience Week

CHAMPS Patient Experience celebrates the first annual Patient Experience Week April 28 - May 2 by recognizing and encouraging global efforts to improve the healthcare experience for patients, their families and caregivers. This celebration of the patient experience industry was founded by The Beryl Institute, the global community of practice and premier thought leader on improving patient experience in healthcare.

Patient Experience Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honor the people who impact patient experience every day. From nurses and physicians, to support staff and executive professionals, to patients, families and communities served, the Institute hopes to bring together healthcare organizations across the globe to observe Patient Experience Week. 

CHAMPS Patient Experience is joining in the week of festivities by:

  • Participating in The Beryl Institute’s webinar panel
  • Writing a blog related to Patient Experience Week
  • Creating posts for Facebook and Twitter

“Patient Experience Week is a wonderful reminder of the commitment and dedication we all have and how, because of all of us, the enthusiasm and passion continues to grow around this movement,” said Carol Santalucia, vice president of CHAMPS Patient Experience.

Check out The Beryl Institute's website for a list of celebration suggestions for its first annual Patient Experience Week.

About CHAMPS Patient Experience
CHAMPS Patient Experience specialists will partner with you to inspire and sustain a culture of empathy, service and respect by igniting passion and purpose throughout your healthcare organization. Rooted in our services are five essential components. Together, we will create an optimal patient experience by incorporating leadership commitment and development, staff engagement, patient and family involvement, process improvement and sustainability into our customized, outcomes-based services. We believe providing an optimal patient experience not only makes sense intuitively but also leads to improved healthcare outcomes, increased patient loyalty and an enhanced financial position for our clients. To learn more, visit

About The Beryl Institute
The Beryl Institute is the global community of practice and premier thought leader on improving patient experience in healthcare.  The Institute is committed to improving the patient experience by serving as a reliable resource for shared information and proven practices, a dynamic incubator of leading research and new ideas and an interactive connector of leaders and practitioners. The Institute is uniquely positioned to develop and publicize cutting-edge concepts focused on improving the patient experience, touching thousands of healthcare executives and patients. The Beryl Institute defines the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. To learn more, visit