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October 26, 2012 (Cleveland)

October Policy Snapshot Shines Spotlight on How Communication Influences the Patient Experience

October policy snapshotWhen you think of great communicators, which names come to mind first? Is it someone famous, such as Martin Luther King, Jr., Ronald Reagan or Oprah? Maybe it’s a colleague who always seems to say the right thing at the right moment or a relative who understands when to give advice and when to listen. 

In a healthcare setting, the importance of effective communication is paramount. Almost every single interaction in a healthcare setting is reliant on effective communication. Our October policy snapshot, Patient Experience: Spotlight on Communication Skills, examines how healthcare providers are enhancing and strengthening the ways in which they communicate with patients.

For a complete listing of policy snapshots, visit our website.


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