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Lay Navigation Program
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Back to all News ReleasesOctober 13, 2014 (Cleveland)Speakers Discuss Components of a Successful Lay Navigation Program
On Friday, Oct. 10, 2014, The Northeast Ohio Patient Navigation Collaborative (NEOPNC), in conjunction with The Center for Health Affairs and the Academy of Medicine of Cleveland and Northern Ohio (AMCNO) convened a panel to discuss The Critical Components of a Successful Lay Navigation Program. The event, moderated by Carol Santalucia of CHAMPS Patient Experience / Santalucia Group, was held at St. Vincent's Charity Medical Center in Cleveland.
Speakers discussed their role, the components and their experience when it comes to creating and supporting a successful lay navigation program. Topics included assessing needs and identifying metrics, gaining physician buy in and support, integrating a navigator into the care team, maximizing caregiver roles and maintaining navigator engagement within a lay navigation program.
Speakers included:
- Sarah Fay, Director of Operations, CHAMPS Patient Experience / Santalucia Group
- James Coviello, M.D., President, AMCNO, University Suburban Health Center
- Jillian M. Sprenger, Patient Navigator, University Hospitals Seidman Cancer Center
- E. Mary Johnson, Patient Navigator
- Jacquelyn Adams, Community Outreach & Patient Navigator, Cleveland Clinic Stephanie Tubbs Jones Health Center
“It was very valuable to hear many different perspectives of the lay patient navigation team. The diversity of the speakers’ professional backgrounds and experiences generated a meaningful discussion,” said Ginny Pate, executive director and patient navigator, Carmella Rose Health Foundation.
The event concluded with an interactive question and answer portion that gave the audience an opportunity to ask speakers questions directly.
To learn more about the components of a successful lay navigation program, contact Sarah Fay at 216.255.3638 or via email.