News Releases

NEOPNC's Lay Navigation Event Featured in AMCNO Publication

On Friday, Oct. 10, 2014, The Northeast Ohio Patient Navigation Collaborative (NEOPNC), in conjunction with The Center for Health Affairs and the Academy of Medicine of Cleveland and Northern Ohio (AMCNO) convened a lay navigation event.

This lay navigation event, “The Critical Components of a Successful Navigation Program,” was featured in the AMCNO’s November/December publication of Northern Ohio Physician. 

In the piece, "AMCNO Shares Insights on Creating a Successful Navigation Program at NEOPNC Event," CHAMPS Patient Experience’s Director of Operations Sarah Fay is quoted. “When building the navigation program, there are five important steps: create goals, assess and then break down barriers and challenges, choose how you want the program to operate (create a workflow), establish the role of the navigator, and create a physician champion to rally members of the care team to help make the program successful.”

The AMCNO piece also features a photograph from the lay navigation event and summarizes the complete discussion in length. To read "AMCNO Shares Insights on Creating a Successful Navigation Program at NEOPNC Event" in full, click here.